Salon client retention: the rebooking method that fills your diary all year
A loyal client is not won with a discount but with a habit: offering the next appointment before they reach the door. Here is the full method, step by step.
Practical advice to fill your appointment book, cut no-shows and grow your hair salon.
A loyal client is not won with a discount but with a habit: offering the next appointment before they reach the door. Here is the full method, step by step.
A loyal client is not won with a discount but with a habit: offering the next appointment before she reaches the door. Here is the full method, step by step.
In Canada, the client you ignore the longest is the one you lose twice: first to drift, then to the law, because the right to email her expires. Here is the playbook.
Clients rarely storm out of a hair salon. They drift. Here is the Australian playbook for keeping them on rhythm, and for winning back the ones who slip without falling foul of the Spam Act.
An Australian salon December is the Christmas rush and the start of summer at the same time. Here is how to open the diary early, roster legally and fill January before everyone disappears on holidays.
December is not won in December. It is won six weeks earlier, when you open your slots, set the rota and get your best clients booked in before the panic starts.
Chair rental can transform a salon's finances, or blow up into a tax and employment dispute. Here is what the UK rules actually say.
Chair rental is everywhere in Canadian hairdressing, and so is the paperwork that nobody did. Here is what the CRA actually expects, from both sides of the chair.
A trading salon comes with clients, a team and a lease. It also comes with history. What to check before you sign, from TUPE to the client database.
A trading salon comes with clients, a team and a lease. It also comes with history. What to check before you sign, from the Fair Work Act to the client database.
A booth rental salon is several businesses under one roof. Here is how to set up booking software so every renter keeps her own calendar and her own clients.
Booksy costs $29.99 a month plus $20 per team member, and Boost takes 30% of a new client's first visit. Here is what the alternatives really cost a US hair salon.